Refunds & Returns
If you are not satisfied with your purchase, you have 7 days to exchange it provided that the item has all swing tags intact.
If you have purchased from our online store, you are required to deliver the product to our head office (Attn: Return, 13 Ripelby Road, Claremont, Cape Town, 7708) by your own choice of courier or delivery. Please include your name in the return parcel. Once we have inspected the exchange items, we will be ready to sort you out with a new product or store credit. Store credits will be issued within 2 to 3 business days upon receiving the exchange items. Please note that we cannot make any exceptions for a refund due to your item being out of stock.
- The goods must be unused.
- Goods must be in their original condition & packaging.
- Goods must be received back within 7 working days from the day you receive your order.
All items discounted, purchased on sale or using a promotional code are final sales and cannot be returned or exchanged.
Flock Shop is not responsible for the shipping costs of your return or exchange items.
In the unlikely event that your product is faulty, we are happy to provide a full refund. Once received in our head office, we will inspect the goods and decide whether to issue a refund or repair the goods. In this case, we will keep you informed.
Please contact [email protected] for further information.